Office Support, Receptionist
1129 Emerson St #31 A Phone 253-307-2607
Fircrest, WA 98466 Email: firstname.lastname@example.org
OFFICE SUPPORT, RECEPTIONIST, CUSTOMER SERVICE, COMPANY LIAISON
10-Key by touch, Typing 55 wpm, Customer Service, Collections, Data Entry, Database Software, Microsoft Word, Outlook, Time Management, Critical Thinking, Auditing Data, Calculating Data Office Support, CSR, Document Management, Law & Government Codes, Team Building, Cash Handling.
Self-motivated, results oriented professional with unprecedented performance in front desk reception, activity coordination and client relations ensuring implementation of workflow efficiency and first class customer service delivery. Strong communication skills complemented by ability to work well autonomously and in a team structure. Excel in professionally managing multiple priorities.
WASHINGTON EDUCATION ASSOCIATION December 2012 – September 2013
Answering phones, greeting customers, vendors, members.
AMBITIONS OF WASHINGTON April 2010 – May 2012
Direct Support Specialist
Multitasking duties encompass managing appointments, coordinate recreational activities and meals, distribute medications, document incident reports and daily progress reports, consistence communication with the main office regarding various issues. Directing clients and acting as advocate.
KEY BANK OPERATIONS CENTER July 1990 – March 2009
Performed critical tasks under strict time frame and quality output, duties involved encoding checks, processed 2300 + items per hour, problem solved customer errors, typed correction notices to customers. Received High Performance Awards for accuracy and speed. Maintained 98% accuracy rate.
PEPSI COLA/7UP Bottling Co. May 1985 – June 1990
Fast paced environment answering and directing multiple phone lines, input delivery orders, assisted with cashiering duties and driver check-ins; communicated with customers regarding orders, repair issues and route questions, worked in various areas as needed. Crossed trained and performed quality output in other departments’ to accomplish daily tasks and goals. Earned Rookie of the Year Award.