DV Advocate - Support Shelter
YWCA Pierce County YWCA Pierce County Tacoma, WA Tacoma, WA Full-time Full-time $26.
36 - $34.
86 an hour $26.
36 - $34.
86 an hour 13 hours ago 13 hours ago 13 hours ago
Summary:
The Support Shelter Domestic Violence Advocate provides support and advocacy to victims of domestic violence, both in the Support Shelter and via a 24-hour crisis line.
This position promotes and models empowerment and trauma-informed care to survivors of domestic violence through engaging in and developing trusting relationships, proactively offering support, and providing relevant services to shelter residents and callers.
Shelter Advocates support the daily living, health and safety standards, and overall function of the shelter program in compliance with relevant policies, procedures, laws and best practices.
ESSENTIAL DUTIES AND
Responsibilities:
Ensures safety and confidentiality in all interactions and communications related to shelter residents and crisis line callers.
Provides crisis intervention and safety planning for Shelter residents and crisis line callers.
Provides quality information and referrals to Shelter residents and crisis line callers.
Creates a welcoming environment by greeting clients at the door and helping them bring their things to the office for a new intake.
Works to meet the needs of all household members during the intake process.
Proactively engages in relationship-building and offering support to shelter residents throughout their stay.
Conducts Shelter intakes, including phone screening, wait list and intake scheduling procedures, orientation to the Shelter facilities, room assignments, and accurate completion of all intake paperwork.
Collects and enters client demographics, information and service data in computer system in a non-identifying manner consistent with required confidentiality.
Logs pertinent information for shift; overlaps pertinent information to oncoming shift.
Models, explains and ensures compliance with Shelter rules, policies and procedures.
Adheres to YWCA personnel policies and procedures, shelter protocols, and best-practice standards.
Ensures that the Shelter is neat, clean and in adherence with State and local health standards.
Implements pest protocols as needed for new or existing residents.
Regularly contributes to the cleaning and upkeep of shelter offices and common areas.
May perform light maintenance tasks, including but not limited to such things as changing light or shutting off valves.
Monitors alarms and cameras and maintains the security of Shelter entrances and regularly completes a safety walk through of the shelter facility multiple times per shift.
Completes and submits applicable maintenance requests to the Operations team, per YWCA procedures.
Communicates donation, volunteer or supply requests appropriately.
Provides tangible goods to residents as requested and available.
Documents distribution of good accordingly.
Meets initial and continuing annual training requirements per WAC 388-61A.
Makes mandatory reports to Child Protective or Adult Protective Services or makes reports to law enforcement when there is imminent risk of harm that meets a duty to warn threshold.
Completes special projects upon request.
Upon request, may participate in agency or community work teams or committees.
Actively participates in scheduled Shelter staff meetings and scheduled internal trainings; attends make-up sessions as needed due to absence from required sessions.
Ability to be on-call for one week a month covering after hours and weekend program needs, including but not limited to:
assisting with emergencies, resident issues, and building access.
The majority of this job aspect is done remotely.
Ability to work remotely and maintain confidentiality and privacy of callers.
This is a general description of the responsibilities of the position; other duties may be assigned or change over time as the program or services warrant.
OTHER KNOWLEDGE, SKILLS AND ABILITIES:
Commitment to YWCA vision, mission and values Ability to work and communicate effectively with diverse people Ability to manage multiple tasks with many distractions Proficiency in Microsoft Office Programs Ability to work as part of a team Effectively adapt to many different situations on a regular basis Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals Ability to write routine reports and correspondence Ability to speak effectively before groups of clients or employees of organization Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form Ability to understand and apply shelter policies, procedures, and safety measures, in accordance with applicable Revised Code of Washington (RCW) and Washington Administrative Code (WAC) standards; RCW 70.
123, WAC 388-61A Ability to apply broad concepts appropriately and consistently to varied situations OTHER QUALIFICATIONS Acceptable criminal history record Completion of Domestic Violence Victim Services Training within first year of employment CPR & First Aid Certification preferred Fully vaccinated against COVID-19 pursuant to position requirements and applicable law o Preference given to candidates that have bilingual fluency in Spanish-English.
WORK ENVIRONMENT The work environment and physical demands described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit.
The employee frequently is required to talk or hear.
The employee is occasionally required to stand.
The employee must occasionally lift and/or move up to 40 pounds.
Specific vision abilities required by this job include close vision, and ability to adjust focus.
The work environment has moderate noise levels.
Job Type:
Full-time Pay:
$26.
36 - $34.
86 per hour Expected hours:
40 per week
Benefits:
401(k) Dental insurance Employee assistance program Health insurance Life insurance Paid time off Retirement plan Vision insurance Schedule:
8 hour shift People with a criminal record are encouraged to apply Ability to Relocate:
Tacoma, WA 98402:
Relocate before starting work (Required) Work Location:
Hybrid remote in Tacoma, WA 98402 Ensures safety and confidentiality in all interactions and communications related to shelter residents and crisis line callers.
Provides crisis intervention and safety planning for Shelter residents and crisis line callers.
Provides quality information and referrals to Shelter residents and crisis line callers.
Creates a welcoming environment by greeting clients at the door and helping them bring their things to the office for a new intake.
Works to meet the needs of all household members during the intake process.
Proactively engages in relationship-building and offering support to shelter residents throughout their stay.
Conducts Shelter intakes, including phone screening, wait list and intake scheduling procedures, orientation to the Shelter facilities, room assignments, and accurate completion of all intake paperwork.
Collects and enters client demographics, information and service data in computer system in a non-identifying manner consistent with required confidentiality.
Logs pertinent information for shift; overlaps pertinent information to oncoming shift.
Models, explains and ensures compliance with Shelter rules, policies and procedures.
Adheres to YWCA personnel policies and procedures, shelter protocols, and best-practice standards.
Ensures that the Shelter is neat, clean and in adherence with State and local health standards.
Implements pest protocols as needed for new or existing residents.
Regularly contributes to the cleaning and upkeep of shelter offices and common areas.
May perform light maintenance tasks, including but not limited to such things as changing light or shutting off valves.
Monitors alarms and cameras and maintains the security of Shelter entrances and regularly completes a safety walk through of the shelter facility multiple times per shift.
Completes and submits applicable maintenance requests to the Operations team, per YWCA procedures.
Communicates donation, volunteer or supply requests appropriately.
Provides tangible goods to residents as requested and available.
Documents distribution of good accordingly.
Meets initial and continuing annual training requirements per WAC 388-61A.
Makes mandatory reports to Child Protective or Adult Protective Services or makes reports to law enforcement when there is imminent risk of harm that meets a duty to warn threshold.
Completes special projects upon request.
Upon request, may participate in agency or community work teams or committees.
Actively participates in scheduled Shelter staff meetings and scheduled internal trainings; attends make-up sessions as needed due to absence from required sessions.
Ability to be on-call for one week a month covering after hours and weekend program needs, including but not limited to:
assisting with emergencies, resident issues, and building access.
The majority of this job aspect is done remotely.
Ability to work remotely and maintain confidentiality and privacy of callers.
Commitment to YWCA vision, mission and values Ability to work and communicate effectively with diverse people Ability to manage multiple tasks with many distractions Proficiency in Microsoft Office Programs Ability to work as part of a team Effectively adapt to many different situations on a regular basis Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals Ability to write routine reports and correspondence Ability to speak effectively before groups of clients or employees of organization Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form Ability to understand and apply shelter policies, procedures, and safety measures, in accordance with applicable Revised Code of Washington (RCW) and Washington Administrative Code (WAC) standards; RCW 70.
123, WAC 388-61A Ability to apply broad concepts appropriately and consistently to varied situations Acceptable criminal history record Completion of Domestic Violence Victim Services Training within first year of employment CPR & First Aid Certification preferred Fully vaccinated against COVID-19 pursuant to position requirements and applicable law o Preference given to candidates that have bilingual fluency in Spanish-English.
401(k) Dental insurance Employee assistance program Health insurance Life insurance Paid time off Retirement plan Vision insurance 8 hour shift Tacoma, WA 98402:
Relocate before starting work (Required).
Estimated Salary: $20 to $28 per hour based on qualifications.
36 - $34.
86 an hour $26.
36 - $34.
86 an hour 13 hours ago 13 hours ago 13 hours ago
Summary:
The Support Shelter Domestic Violence Advocate provides support and advocacy to victims of domestic violence, both in the Support Shelter and via a 24-hour crisis line.
This position promotes and models empowerment and trauma-informed care to survivors of domestic violence through engaging in and developing trusting relationships, proactively offering support, and providing relevant services to shelter residents and callers.
Shelter Advocates support the daily living, health and safety standards, and overall function of the shelter program in compliance with relevant policies, procedures, laws and best practices.
ESSENTIAL DUTIES AND
Responsibilities:
Ensures safety and confidentiality in all interactions and communications related to shelter residents and crisis line callers.
Provides crisis intervention and safety planning for Shelter residents and crisis line callers.
Provides quality information and referrals to Shelter residents and crisis line callers.
Creates a welcoming environment by greeting clients at the door and helping them bring their things to the office for a new intake.
Works to meet the needs of all household members during the intake process.
Proactively engages in relationship-building and offering support to shelter residents throughout their stay.
Conducts Shelter intakes, including phone screening, wait list and intake scheduling procedures, orientation to the Shelter facilities, room assignments, and accurate completion of all intake paperwork.
Collects and enters client demographics, information and service data in computer system in a non-identifying manner consistent with required confidentiality.
Logs pertinent information for shift; overlaps pertinent information to oncoming shift.
Models, explains and ensures compliance with Shelter rules, policies and procedures.
Adheres to YWCA personnel policies and procedures, shelter protocols, and best-practice standards.
Ensures that the Shelter is neat, clean and in adherence with State and local health standards.
Implements pest protocols as needed for new or existing residents.
Regularly contributes to the cleaning and upkeep of shelter offices and common areas.
May perform light maintenance tasks, including but not limited to such things as changing light or shutting off valves.
Monitors alarms and cameras and maintains the security of Shelter entrances and regularly completes a safety walk through of the shelter facility multiple times per shift.
Completes and submits applicable maintenance requests to the Operations team, per YWCA procedures.
Communicates donation, volunteer or supply requests appropriately.
Provides tangible goods to residents as requested and available.
Documents distribution of good accordingly.
Meets initial and continuing annual training requirements per WAC 388-61A.
Makes mandatory reports to Child Protective or Adult Protective Services or makes reports to law enforcement when there is imminent risk of harm that meets a duty to warn threshold.
Completes special projects upon request.
Upon request, may participate in agency or community work teams or committees.
Actively participates in scheduled Shelter staff meetings and scheduled internal trainings; attends make-up sessions as needed due to absence from required sessions.
Ability to be on-call for one week a month covering after hours and weekend program needs, including but not limited to:
assisting with emergencies, resident issues, and building access.
The majority of this job aspect is done remotely.
Ability to work remotely and maintain confidentiality and privacy of callers.
This is a general description of the responsibilities of the position; other duties may be assigned or change over time as the program or services warrant.
OTHER KNOWLEDGE, SKILLS AND ABILITIES:
Commitment to YWCA vision, mission and values Ability to work and communicate effectively with diverse people Ability to manage multiple tasks with many distractions Proficiency in Microsoft Office Programs Ability to work as part of a team Effectively adapt to many different situations on a regular basis Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals Ability to write routine reports and correspondence Ability to speak effectively before groups of clients or employees of organization Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form Ability to understand and apply shelter policies, procedures, and safety measures, in accordance with applicable Revised Code of Washington (RCW) and Washington Administrative Code (WAC) standards; RCW 70.
123, WAC 388-61A Ability to apply broad concepts appropriately and consistently to varied situations OTHER QUALIFICATIONS Acceptable criminal history record Completion of Domestic Violence Victim Services Training within first year of employment CPR & First Aid Certification preferred Fully vaccinated against COVID-19 pursuant to position requirements and applicable law o Preference given to candidates that have bilingual fluency in Spanish-English.
WORK ENVIRONMENT The work environment and physical demands described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit.
The employee frequently is required to talk or hear.
The employee is occasionally required to stand.
The employee must occasionally lift and/or move up to 40 pounds.
Specific vision abilities required by this job include close vision, and ability to adjust focus.
The work environment has moderate noise levels.
Job Type:
Full-time Pay:
$26.
36 - $34.
86 per hour Expected hours:
40 per week
Benefits:
401(k) Dental insurance Employee assistance program Health insurance Life insurance Paid time off Retirement plan Vision insurance Schedule:
8 hour shift People with a criminal record are encouraged to apply Ability to Relocate:
Tacoma, WA 98402:
Relocate before starting work (Required) Work Location:
Hybrid remote in Tacoma, WA 98402 Ensures safety and confidentiality in all interactions and communications related to shelter residents and crisis line callers.
Provides crisis intervention and safety planning for Shelter residents and crisis line callers.
Provides quality information and referrals to Shelter residents and crisis line callers.
Creates a welcoming environment by greeting clients at the door and helping them bring their things to the office for a new intake.
Works to meet the needs of all household members during the intake process.
Proactively engages in relationship-building and offering support to shelter residents throughout their stay.
Conducts Shelter intakes, including phone screening, wait list and intake scheduling procedures, orientation to the Shelter facilities, room assignments, and accurate completion of all intake paperwork.
Collects and enters client demographics, information and service data in computer system in a non-identifying manner consistent with required confidentiality.
Logs pertinent information for shift; overlaps pertinent information to oncoming shift.
Models, explains and ensures compliance with Shelter rules, policies and procedures.
Adheres to YWCA personnel policies and procedures, shelter protocols, and best-practice standards.
Ensures that the Shelter is neat, clean and in adherence with State and local health standards.
Implements pest protocols as needed for new or existing residents.
Regularly contributes to the cleaning and upkeep of shelter offices and common areas.
May perform light maintenance tasks, including but not limited to such things as changing light or shutting off valves.
Monitors alarms and cameras and maintains the security of Shelter entrances and regularly completes a safety walk through of the shelter facility multiple times per shift.
Completes and submits applicable maintenance requests to the Operations team, per YWCA procedures.
Communicates donation, volunteer or supply requests appropriately.
Provides tangible goods to residents as requested and available.
Documents distribution of good accordingly.
Meets initial and continuing annual training requirements per WAC 388-61A.
Makes mandatory reports to Child Protective or Adult Protective Services or makes reports to law enforcement when there is imminent risk of harm that meets a duty to warn threshold.
Completes special projects upon request.
Upon request, may participate in agency or community work teams or committees.
Actively participates in scheduled Shelter staff meetings and scheduled internal trainings; attends make-up sessions as needed due to absence from required sessions.
Ability to be on-call for one week a month covering after hours and weekend program needs, including but not limited to:
assisting with emergencies, resident issues, and building access.
The majority of this job aspect is done remotely.
Ability to work remotely and maintain confidentiality and privacy of callers.
Commitment to YWCA vision, mission and values Ability to work and communicate effectively with diverse people Ability to manage multiple tasks with many distractions Proficiency in Microsoft Office Programs Ability to work as part of a team Effectively adapt to many different situations on a regular basis Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals Ability to write routine reports and correspondence Ability to speak effectively before groups of clients or employees of organization Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form Ability to understand and apply shelter policies, procedures, and safety measures, in accordance with applicable Revised Code of Washington (RCW) and Washington Administrative Code (WAC) standards; RCW 70.
123, WAC 388-61A Ability to apply broad concepts appropriately and consistently to varied situations Acceptable criminal history record Completion of Domestic Violence Victim Services Training within first year of employment CPR & First Aid Certification preferred Fully vaccinated against COVID-19 pursuant to position requirements and applicable law o Preference given to candidates that have bilingual fluency in Spanish-English.
401(k) Dental insurance Employee assistance program Health insurance Life insurance Paid time off Retirement plan Vision insurance 8 hour shift Tacoma, WA 98402:
Relocate before starting work (Required).
Estimated Salary: $20 to $28 per hour based on qualifications.
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