Customer Service Professional
2.
8 Tacoma, WA Tacoma, WA Full-time Full-time $20 - $22 an hour $20 - $22 an hour 3 days ago 3 days ago 3 days ago Job Title:
Customer Service Representative About AGS:
We are known by our current and past employees to be professional and family-centric.
Employees are the core of our business and we empower them to lead customers and our internal teams.
The construction industry respects AGS as one of the most professional traffic control companies to work with.
We are a diversified and woman owned business.
Competitive Wages Union Benefits (Pension, Medical, etc.
) About the Position AGS Ltd.
is currently looking for a Customer Service Professional (CSP) to join our team! This is an excellent opportunity for anyone with retail customer service and/or sales background looking for their first experience working within a professional setting.
Our ideal candidate is a positive team player with superior time management skills.
They will utilize their analytical and mathematical skills to serve our customers in a prompt and professional manner.
Are you organized, resourceful and comfortable making decisions? Are you a natural problem-solver who thrives working in a fast-paced work environment? If this sounds like you, submit your application today!
Responsibilities:
Provide exceptional customer service by promptly and courteously responding to customer inquiries and resolving issues Handle a high volume of incoming calls and emails from customers Maintain accurate and detailed customer records in the company database Process orders, returns, and exchanges in a timely manner Print and review daily Traffic Control Supervisor (TCS) Reports for accuracy.
Assist team in completing timecard review.
Collaborate with other departments to address customer concerns and ensure customer satisfaction Copy and email invoices to customers.
Assist Finance/Accounting team on entering and distributing Certified Payroll reports and make collection calls.
Assist with the processing of payroll.
Maintain and track incoming contract status.
Stay up-to-date on product knowledge to effectively assist customers with their inquiries Follow company policies and procedures to ensure consistent service delivery Identify opportunities for process improvements to enhance the customer experience
Qualifications:
Someone who is personable, positive and always willing to assist customers! High school diploma or equivalent required; college degree an asset Payroll experience is an asset Previous customer service experience in a fast-paced environment is highly desirable Excellent verbal and written communication skills Strong problem-solving skills with the ability to think quickly on your feet Ability to multitask and prioritize tasks effectively Proficient computer skills, including Microsoft Office Suite We will provide training to the right candidate, apply today! Why Choose Advanced Government Services? When you join AGS, you aren't just a number:
people remember your name and treat you like one of the family! You'll be working with a team you can trust, and you'll be excited to come in on Monday morning.
Do you have a good attitude? Are you unafraid to speak up and tell us what you think? Do you work for a higher purpose? Do you do whatever it takes to get the job done? If this sounds like you, we think you'd be a great fit at AGS - apply today! We offer competitive pay, comprehensive training, and opportunities for career growth.
Join our team of dedicated professionals who are passionate about providing outstanding customer service! Our Equal Employment Opportunity Statement At Advanced Government Services, we believe that all individuals should have equal opportunities in the workforce.
We are an equal opportunity employer of minority/women/veterans/disabled (AA/EOE).
We do not discriminate on the basis of race, gender (including gender identity), color, religion, national origin, age, pregnancy status, protected veteran status, or any other characteristic protected under the state law in any state in which we are conducting business, or under federal law.
Job Type:
Full-time Salary:
$20.
00 - $22.
00 per hour
Benefits:
401(k) Dental insurance Health insurance On-the-job training Paid time off Professional development assistance Vision insurance Experience level:
2 years Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office
Experience:
Customer Service:
1 year (Preferred) Data Entry:
1 year (Preferred) Payroll:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
8 Tacoma, WA Tacoma, WA Full-time Full-time $20 - $22 an hour $20 - $22 an hour 3 days ago 3 days ago 3 days ago Job Title:
Customer Service Representative About AGS:
We are known by our current and past employees to be professional and family-centric.
Employees are the core of our business and we empower them to lead customers and our internal teams.
The construction industry respects AGS as one of the most professional traffic control companies to work with.
We are a diversified and woman owned business.
Competitive Wages Union Benefits (Pension, Medical, etc.
) About the Position AGS Ltd.
is currently looking for a Customer Service Professional (CSP) to join our team! This is an excellent opportunity for anyone with retail customer service and/or sales background looking for their first experience working within a professional setting.
Our ideal candidate is a positive team player with superior time management skills.
They will utilize their analytical and mathematical skills to serve our customers in a prompt and professional manner.
Are you organized, resourceful and comfortable making decisions? Are you a natural problem-solver who thrives working in a fast-paced work environment? If this sounds like you, submit your application today!
Responsibilities:
Provide exceptional customer service by promptly and courteously responding to customer inquiries and resolving issues Handle a high volume of incoming calls and emails from customers Maintain accurate and detailed customer records in the company database Process orders, returns, and exchanges in a timely manner Print and review daily Traffic Control Supervisor (TCS) Reports for accuracy.
Assist team in completing timecard review.
Collaborate with other departments to address customer concerns and ensure customer satisfaction Copy and email invoices to customers.
Assist Finance/Accounting team on entering and distributing Certified Payroll reports and make collection calls.
Assist with the processing of payroll.
Maintain and track incoming contract status.
Stay up-to-date on product knowledge to effectively assist customers with their inquiries Follow company policies and procedures to ensure consistent service delivery Identify opportunities for process improvements to enhance the customer experience
Qualifications:
Someone who is personable, positive and always willing to assist customers! High school diploma or equivalent required; college degree an asset Payroll experience is an asset Previous customer service experience in a fast-paced environment is highly desirable Excellent verbal and written communication skills Strong problem-solving skills with the ability to think quickly on your feet Ability to multitask and prioritize tasks effectively Proficient computer skills, including Microsoft Office Suite We will provide training to the right candidate, apply today! Why Choose Advanced Government Services? When you join AGS, you aren't just a number:
people remember your name and treat you like one of the family! You'll be working with a team you can trust, and you'll be excited to come in on Monday morning.
Do you have a good attitude? Are you unafraid to speak up and tell us what you think? Do you work for a higher purpose? Do you do whatever it takes to get the job done? If this sounds like you, we think you'd be a great fit at AGS - apply today! We offer competitive pay, comprehensive training, and opportunities for career growth.
Join our team of dedicated professionals who are passionate about providing outstanding customer service! Our Equal Employment Opportunity Statement At Advanced Government Services, we believe that all individuals should have equal opportunities in the workforce.
We are an equal opportunity employer of minority/women/veterans/disabled (AA/EOE).
We do not discriminate on the basis of race, gender (including gender identity), color, religion, national origin, age, pregnancy status, protected veteran status, or any other characteristic protected under the state law in any state in which we are conducting business, or under federal law.
Job Type:
Full-time Salary:
$20.
00 - $22.
00 per hour
Benefits:
401(k) Dental insurance Health insurance On-the-job training Paid time off Professional development assistance Vision insurance Experience level:
2 years Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office
Experience:
Customer Service:
1 year (Preferred) Data Entry:
1 year (Preferred) Payroll:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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