Customer Service Representative
3.
8 Tacoma, WA Tacoma, WA Full-time Full-time $20.
00 - $20.
01 an hour $20.
00 - $20.
01 an hour 3 days ago 3 days ago 3 days ago ABOUT HARTS:
Harts Services is the premier plumbing company in the Tacoma & Seattle area, and we pride ourselves on caring more.
Caring more about the homeowners we work with, the community we serve, and most importantly the employees who make us who we are.
We are a rapidly growing team with strong core values, looking for a customer-oriented and highly motivated Customer Service Representative to join our family and grow with us as we expand our company.
JOB
Summary:
At Harts Services, the Customer Service Representative is responsible for engaging with customers.
This includes but is not limited to answering phone calls or emails, answering customer questions, and maintaining expert knowledge about our services to best help our customers.
JOB PARAMETERS:
The Customer Service Representative is a full time, hourly position.
Prescheduled shifts will vary within the hours of 7:
00am to 6:
00pm and may include weekends.
Occasional overtime is expected, as requested.
POSITION
Responsibilities:
Follow our core values and have an excellent attitude Provide excellent customer service Make outbound happy calls and ask customer for reviews Answer incoming calls by the second ring ,follow inbound and outbound scripting and overcome customer objections to book leads Write and address thank you cards for customers Order gifts for customers in adherence to company guidelines Book inbound and outbound leads Perform dispatch procedures for EOD or as required Have a full understanding of the call center procedures, goals, and responsibilities Completed all training scheduled as defined by CEM Participate in training calls with Nexstar coach Learn and use functions in ServiceTitan.
Perform key functions in ServiceTitan (S.
A.
Booking a call, scheduling a recall, scheduling a follow up, reviewing customer account and inputting notes) Learn and understand functions of the Dialpad app Comply with current attendance and disciplinary policies Performs other duties as assigned Job Type:
Full-time Pay:
$20.
00 - $20.
01 per hour Follow our core values and have an excellent attitude Provide excellent customer service Make outbound happy calls and ask customer for reviews Answer incoming calls by the second ring ,follow inbound and outbound scripting and overcome customer objections to book leads Write and address thank you cards for customers Order gifts for customers in adherence to company guidelines Book inbound and outbound leads Perform dispatch procedures for EOD or as required Have a full understanding of the call center procedures, goals, and responsibilities Completed all training scheduled as defined by CEM Participate in training calls with Nexstar coach Learn and use functions in ServiceTitan.
Perform key functions in ServiceTitan (S.
A.
Booking a call, scheduling a recall, scheduling a follow up, reviewing customer account and inputting notes) Learn and understand functions of the Dialpad app Comply with current attendance and disciplinary policies Performs other duties as assigned.
Estimated Salary: $20 to $28 per hour based on qualifications.
8 Tacoma, WA Tacoma, WA Full-time Full-time $20.
00 - $20.
01 an hour $20.
00 - $20.
01 an hour 3 days ago 3 days ago 3 days ago ABOUT HARTS:
Harts Services is the premier plumbing company in the Tacoma & Seattle area, and we pride ourselves on caring more.
Caring more about the homeowners we work with, the community we serve, and most importantly the employees who make us who we are.
We are a rapidly growing team with strong core values, looking for a customer-oriented and highly motivated Customer Service Representative to join our family and grow with us as we expand our company.
JOB
Summary:
At Harts Services, the Customer Service Representative is responsible for engaging with customers.
This includes but is not limited to answering phone calls or emails, answering customer questions, and maintaining expert knowledge about our services to best help our customers.
JOB PARAMETERS:
The Customer Service Representative is a full time, hourly position.
Prescheduled shifts will vary within the hours of 7:
00am to 6:
00pm and may include weekends.
Occasional overtime is expected, as requested.
POSITION
Responsibilities:
Follow our core values and have an excellent attitude Provide excellent customer service Make outbound happy calls and ask customer for reviews Answer incoming calls by the second ring ,follow inbound and outbound scripting and overcome customer objections to book leads Write and address thank you cards for customers Order gifts for customers in adherence to company guidelines Book inbound and outbound leads Perform dispatch procedures for EOD or as required Have a full understanding of the call center procedures, goals, and responsibilities Completed all training scheduled as defined by CEM Participate in training calls with Nexstar coach Learn and use functions in ServiceTitan.
Perform key functions in ServiceTitan (S.
A.
Booking a call, scheduling a recall, scheduling a follow up, reviewing customer account and inputting notes) Learn and understand functions of the Dialpad app Comply with current attendance and disciplinary policies Performs other duties as assigned Job Type:
Full-time Pay:
$20.
00 - $20.
01 per hour Follow our core values and have an excellent attitude Provide excellent customer service Make outbound happy calls and ask customer for reviews Answer incoming calls by the second ring ,follow inbound and outbound scripting and overcome customer objections to book leads Write and address thank you cards for customers Order gifts for customers in adherence to company guidelines Book inbound and outbound leads Perform dispatch procedures for EOD or as required Have a full understanding of the call center procedures, goals, and responsibilities Completed all training scheduled as defined by CEM Participate in training calls with Nexstar coach Learn and use functions in ServiceTitan.
Perform key functions in ServiceTitan (S.
A.
Booking a call, scheduling a recall, scheduling a follow up, reviewing customer account and inputting notes) Learn and understand functions of the Dialpad app Comply with current attendance and disciplinary policies Performs other duties as assigned.
Estimated Salary: $20 to $28 per hour based on qualifications.
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