Adoption Services Representative (Full-Time)
3.
0 Tacoma, WA Tacoma, WA Full-time Full-time $97,850 - $105,000 a year $97,850 - $105,000 a year 9 hours ago 9 hours ago 9 hours ago Making a Difference Our shelter was founded by a group of revolutionaries who dared to question the status quo in order to improve the treatment of animals.
Now, we are one of the largest animal welfare agencies in Washington, with a passionate team that has continued advancing the care and wellbeing of pets.
When you join our team, you'll be a part of an animal-loving community that strives to find every pet a loving home, reunites lost pets with their families, provides life-saving medical care, and leads services that help keep pets with their people.
Benefits Paid vacation Paid personal time off 9 paid holidays during the calendar year Medical, dental, vision - 89% employer-paid premiums toward you and each eligible dependent Employee discount on animal adoptions & retail store purchases Paid bereavement leave, including coverage for loss of a personal pet $50,000 paid life insurance Paid long-term and short-term disability insurance coverage Optional Health & Dependent Care Flex Spending accounts Employee Assistance Program SEP IRA or Pension Trust (for union represented employees) retirement contribution plans The Humane Society for Tacoma & Pierce County JOB DESCRIPTION JOB TITLE:
Adoption Services Representative DEPARTMENT / CLASSIFICATION:
/Full Time Non Exempt REPORTS TO:
Shelter Operations Manager SUPERVISES:
None JOB SUMMARY The Adoption Services Representative is responsible for client care, data entry and various clerical duties.
Duties include providing impeccable customer service, imparting accurate information, facilitating the animal adoption process by matching potential adopters with the best possible new companion, reuniting pets with their owners, assuring the well-being of animals in accordance with the five freedoms, maintaining a safe and healthy environment, processing sales transactions, answering phones and keeping precise records.
Workers carry out daily assignments; follow through on matters using independent judgment and training to take appropriate actions when dealing with standard recurring situations.
The work is performed in office, shelter surroundings and off-site locations.
Unusual demands include work subject to frequent interruptions, weekends and/or holidays depending on scheduling needs.
ESSENTIAL DUTIES & FUNCTIONS :
Provide quality customer service to clients, volunteers and co-workers while actively promoting the shelter's mission, services, programs and events Answer telephone calls promptly and courteously, providing accurate information Facilitate retail sales and meets sales goals Model and encourage the humane treatment of animals Promote donation and give opportunities as appropriate; accept and acknowledge monetary and in-kind donations Maintains full knowledge in all aspects of Chameleon adoption, medical and transfer functions.
Performs animal assessment, administers vaccinations, and implants microchips according to the THS procedures Assist clients with animal adoption processes including but not limited to greeting customer, showing animals and adoption counseling at both on and off site locations Complete adoption agreements, microchip and insurance registrations and provide and discuss medical history Prepares and corrects daily animal reports verifying data entry, animal identification and processing are correctly recorded in Chameleon as well as displayed with and on the animals Complete all necessary forms and data entry to process adoptions and RTOs Complete timely and accurate computer data entry, ensuring both paper and computer based filing systems Maintain materials related to adoptions, education and programs including production and filing Responsible for adoption, retail sales and RTO financial transactions Prepares daily register receipts verifying data entry in Chameleon is correct and balances with the register receipt Responsible for inventory of all adoption counter merchandise Maintains the office procedures in accordance with THS policy.
Is knowledgeable is all office equipment and how to maintain its proper use Ensure the lobby and work stations are kept clean, orderly and maintained daily Report animal health or behavior abnormalities to Vet Department or Coordinator Participate in stress and disease reduction efforts throughout the shelter environment Reports proper inventory levels of all adoption department supplies and informs Lead when reordering is necessary Performs all functions related to the sales of donated and retail items in the adoption area Performs intake functions as needed Represent the shelter in a positive manner by professional personal appearance Ensure a safe work environment, following all safety guidelines and modeling safe work practice Performs all functions related to the sales of donated and retail items in the adoption area Attend and participate in departmental and shelter meetings.
Attend educational venues as recommended/approved.
Take immediate action to address any safety concerns that could put a staff member, volunteer, client, animal or the organization at risk Willing and cooperatively performs other duties as assigned by proper authority, that may not be in specific job description Is flexible with scheduling as needed to meet the needs of the organization Required Qualifications To perform this job successfully, an individual must be able to perform each essential duty well.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High school diploma or equivalent.
Prefer the completion of a two or four year accredited college or university with computer training or experience Any acceptable combination of education, training and/or experience in animal welfare and/or customer service helpful Available to work weekends, holiday shifts and overtime as needed Must possess a valid and unrestricted Washington state driver's license Fear Free for Shelter Certification within 60 days of employment Medical Clerk License within 30 days of employment Knowledge, Skills, and Abilities Ability to learn various breed identifications of dogs, cats, other domestic and wild animals.
Outgoing, polite and professional manner.
Team player, able to work in a fast-pace environment and multi-task.
The ability to deal with a diverse public on the telephone and in person is required Communicate effectively orally and in writing The ability to work compassionately with animals that may be fractious and possibly attempt to bite or scratch Must have or develop a firm understanding of humane issues and the policies of the shelter with the ability to clearly present this information to the public Excellent organizational skills Computer skills in a Windows environment preferred including Word, Excel, Power Point, Teams, Acuity, WAITLISTME, and Chameleon Mental Demands Must have the ability to multi task, prioritize and handle high levels of stress.
Position requires excellent organizational skills, as well as high level of accuracy and attention to detail.
Must be dependable, have proven ability to meet deadlines and follow detailed instructions without need of constant support.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is required to frequently reach with hands and arms.
The employee is required to stand, walk, sit, stoop, kneel, or crouch.
At times, there may be some duties that require the use of a ladder or step stool.
The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
Skill and ability to:
Never Seldom 1%-10% Occasional 11%-33% Frequent 34%-66% Constant 67%-100% Stand X Walk X Lift.
Estimated Salary: $20 to $28 per hour based on qualifications.
0 Tacoma, WA Tacoma, WA Full-time Full-time $97,850 - $105,000 a year $97,850 - $105,000 a year 9 hours ago 9 hours ago 9 hours ago Making a Difference Our shelter was founded by a group of revolutionaries who dared to question the status quo in order to improve the treatment of animals.
Now, we are one of the largest animal welfare agencies in Washington, with a passionate team that has continued advancing the care and wellbeing of pets.
When you join our team, you'll be a part of an animal-loving community that strives to find every pet a loving home, reunites lost pets with their families, provides life-saving medical care, and leads services that help keep pets with their people.
Benefits Paid vacation Paid personal time off 9 paid holidays during the calendar year Medical, dental, vision - 89% employer-paid premiums toward you and each eligible dependent Employee discount on animal adoptions & retail store purchases Paid bereavement leave, including coverage for loss of a personal pet $50,000 paid life insurance Paid long-term and short-term disability insurance coverage Optional Health & Dependent Care Flex Spending accounts Employee Assistance Program SEP IRA or Pension Trust (for union represented employees) retirement contribution plans The Humane Society for Tacoma & Pierce County JOB DESCRIPTION JOB TITLE:
Adoption Services Representative DEPARTMENT / CLASSIFICATION:
/Full Time Non Exempt REPORTS TO:
Shelter Operations Manager SUPERVISES:
None JOB SUMMARY The Adoption Services Representative is responsible for client care, data entry and various clerical duties.
Duties include providing impeccable customer service, imparting accurate information, facilitating the animal adoption process by matching potential adopters with the best possible new companion, reuniting pets with their owners, assuring the well-being of animals in accordance with the five freedoms, maintaining a safe and healthy environment, processing sales transactions, answering phones and keeping precise records.
Workers carry out daily assignments; follow through on matters using independent judgment and training to take appropriate actions when dealing with standard recurring situations.
The work is performed in office, shelter surroundings and off-site locations.
Unusual demands include work subject to frequent interruptions, weekends and/or holidays depending on scheduling needs.
ESSENTIAL DUTIES & FUNCTIONS :
Provide quality customer service to clients, volunteers and co-workers while actively promoting the shelter's mission, services, programs and events Answer telephone calls promptly and courteously, providing accurate information Facilitate retail sales and meets sales goals Model and encourage the humane treatment of animals Promote donation and give opportunities as appropriate; accept and acknowledge monetary and in-kind donations Maintains full knowledge in all aspects of Chameleon adoption, medical and transfer functions.
Performs animal assessment, administers vaccinations, and implants microchips according to the THS procedures Assist clients with animal adoption processes including but not limited to greeting customer, showing animals and adoption counseling at both on and off site locations Complete adoption agreements, microchip and insurance registrations and provide and discuss medical history Prepares and corrects daily animal reports verifying data entry, animal identification and processing are correctly recorded in Chameleon as well as displayed with and on the animals Complete all necessary forms and data entry to process adoptions and RTOs Complete timely and accurate computer data entry, ensuring both paper and computer based filing systems Maintain materials related to adoptions, education and programs including production and filing Responsible for adoption, retail sales and RTO financial transactions Prepares daily register receipts verifying data entry in Chameleon is correct and balances with the register receipt Responsible for inventory of all adoption counter merchandise Maintains the office procedures in accordance with THS policy.
Is knowledgeable is all office equipment and how to maintain its proper use Ensure the lobby and work stations are kept clean, orderly and maintained daily Report animal health or behavior abnormalities to Vet Department or Coordinator Participate in stress and disease reduction efforts throughout the shelter environment Reports proper inventory levels of all adoption department supplies and informs Lead when reordering is necessary Performs all functions related to the sales of donated and retail items in the adoption area Performs intake functions as needed Represent the shelter in a positive manner by professional personal appearance Ensure a safe work environment, following all safety guidelines and modeling safe work practice Performs all functions related to the sales of donated and retail items in the adoption area Attend and participate in departmental and shelter meetings.
Attend educational venues as recommended/approved.
Take immediate action to address any safety concerns that could put a staff member, volunteer, client, animal or the organization at risk Willing and cooperatively performs other duties as assigned by proper authority, that may not be in specific job description Is flexible with scheduling as needed to meet the needs of the organization Required Qualifications To perform this job successfully, an individual must be able to perform each essential duty well.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High school diploma or equivalent.
Prefer the completion of a two or four year accredited college or university with computer training or experience Any acceptable combination of education, training and/or experience in animal welfare and/or customer service helpful Available to work weekends, holiday shifts and overtime as needed Must possess a valid and unrestricted Washington state driver's license Fear Free for Shelter Certification within 60 days of employment Medical Clerk License within 30 days of employment Knowledge, Skills, and Abilities Ability to learn various breed identifications of dogs, cats, other domestic and wild animals.
Outgoing, polite and professional manner.
Team player, able to work in a fast-pace environment and multi-task.
The ability to deal with a diverse public on the telephone and in person is required Communicate effectively orally and in writing The ability to work compassionately with animals that may be fractious and possibly attempt to bite or scratch Must have or develop a firm understanding of humane issues and the policies of the shelter with the ability to clearly present this information to the public Excellent organizational skills Computer skills in a Windows environment preferred including Word, Excel, Power Point, Teams, Acuity, WAITLISTME, and Chameleon Mental Demands Must have the ability to multi task, prioritize and handle high levels of stress.
Position requires excellent organizational skills, as well as high level of accuracy and attention to detail.
Must be dependable, have proven ability to meet deadlines and follow detailed instructions without need of constant support.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is required to frequently reach with hands and arms.
The employee is required to stand, walk, sit, stoop, kneel, or crouch.
At times, there may be some duties that require the use of a ladder or step stool.
The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
Skill and ability to:
Never Seldom 1%-10% Occasional 11%-33% Frequent 34%-66% Constant 67%-100% Stand X Walk X Lift.
Estimated Salary: $20 to $28 per hour based on qualifications.
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