Customer Care Representative (Warranty Department)
Tacoma, WA Tacoma, WA Full-time Full-time $20 - $23 an hour $20 - $23 an hour 1 day ago 1 day ago 1 day ago Company
Summary:
Trimlite is a manufacturer of decorative door-lites, stile and rail doors and a wholesale distributor of doors, millwork and building material related products to the building trade.
Position
Summary:
The Customer Care (Warranty Department) is customer facing, coordinating with production, facilitating tech schedules for WA/OR, as well as our vendor UTS.
This is a two person job.
This role creates a back-up for current warranty representative.
The employee will be trained to do standard order entry for OE back up to inside sales.
This floater role will fill two major gaps when outages occur.
Responsibilities:
Manage multiple inbound and outbound phone calls and emails daily.
Resolve product warranty and service claims inquiries.
Efficiently and accurately manage warranty/service claim details using the designated portal.
Review, audit and enter customer purchase and warranty claim details.
Determine the nature of claims and provide insight to customers, outside sales, operations, and management.
Audit each claim to arrive at cost and time efficient solutions to individual problems.
Guide end users to solutions, depending on their needs.
Use materials provided and industry knowledge to guide customers and technicians through troubleshooting and solution identification.
Enter and monitor required transactions in Agility Provide high quality customer service.
Other duties as assigned by manager.
Qualifications:
Excellent verbal and written communication skills, with proven negotiation skills Excellent interpersonal and customer service skills Excellent organizational skills and attention to detail Excellent time management skills with a proven ability to meet deadlines Strong analytical and problem-solving skills Proficient with Microsoft Office Suite and related software Education and
Experience:
HS Diploma or GED required 2
years of order management experience 2
years of customer service experience Experience in the door or building industry is a plus Job Type:
Full-time Pay:
$20.
00 - $23.
00 per hour
Benefits:
401(k) matching Dental insurance Health insurance Paid time off Vision insurance Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Work setting:
In-person Ability to commute/relocate:
Tacoma, WA 98421:
Reliably commute or planning to relocate before starting work (Required) Application Question(s):
Warranty claims experience a plus
Experience:
Warranty/Service:
2 years (Preferred) Customer Service:
2 years (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Summary:
Trimlite is a manufacturer of decorative door-lites, stile and rail doors and a wholesale distributor of doors, millwork and building material related products to the building trade.
Position
Summary:
The Customer Care (Warranty Department) is customer facing, coordinating with production, facilitating tech schedules for WA/OR, as well as our vendor UTS.
This is a two person job.
This role creates a back-up for current warranty representative.
The employee will be trained to do standard order entry for OE back up to inside sales.
This floater role will fill two major gaps when outages occur.
Responsibilities:
Manage multiple inbound and outbound phone calls and emails daily.
Resolve product warranty and service claims inquiries.
Efficiently and accurately manage warranty/service claim details using the designated portal.
Review, audit and enter customer purchase and warranty claim details.
Determine the nature of claims and provide insight to customers, outside sales, operations, and management.
Audit each claim to arrive at cost and time efficient solutions to individual problems.
Guide end users to solutions, depending on their needs.
Use materials provided and industry knowledge to guide customers and technicians through troubleshooting and solution identification.
Enter and monitor required transactions in Agility Provide high quality customer service.
Other duties as assigned by manager.
Qualifications:
Excellent verbal and written communication skills, with proven negotiation skills Excellent interpersonal and customer service skills Excellent organizational skills and attention to detail Excellent time management skills with a proven ability to meet deadlines Strong analytical and problem-solving skills Proficient with Microsoft Office Suite and related software Education and
Experience:
HS Diploma or GED required 2
years of order management experience 2
years of customer service experience Experience in the door or building industry is a plus Job Type:
Full-time Pay:
$20.
00 - $23.
00 per hour
Benefits:
401(k) matching Dental insurance Health insurance Paid time off Vision insurance Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Work setting:
In-person Ability to commute/relocate:
Tacoma, WA 98421:
Reliably commute or planning to relocate before starting work (Required) Application Question(s):
Warranty claims experience a plus
Experience:
Warranty/Service:
2 years (Preferred) Customer Service:
2 years (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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