Customer Service Representative
ARC Document Solutions is currently searching for a Customer Service Representative to join our Tacoma team.
The successful candidate is someone who enjoys working in a print environment while building relationships with clients.
The Customer Service Representative will coordinate with clients to create clear order instructions for production associates to process and print to create the desired products.
Visit our careers page to view Life At ARC and to see why employees enjoy working at ARC! https:
//www.
e-arc.
com/careers/ Duties and responsibilities include:
Greet Clients in a Friendly Manner as they Enter the Facility Process In-Person, Phone, Email, Electronic, and Hard Copy Work Orders Make suggestions regarding paper, binding, and other finishing options to meet customer needs.
Assist with Quoting and Billing Print Projects using MFG Software E-mail and/or Call Clients with Questions Regarding Orders when Appropriate Assist Clients in Proof Review & Approval Inform Customers of Unit Prices, Shipping/Delivery Dates, Delays, etc.
Follow-up with Clients in Order to Keep them Informed of the Status of their Projects Refer Questions Regarding Jobs in Progress to the Appropriate Production Manager or Associate Ensure Will Call or Delivery Times are Reasonable and Fit into Production Schedules Work Together with Drivers and Courier Services to Schedule Deliveries Pack and Ship Finished Orders via FedEx, UPS, or USPS Maintain Office Supplies and Packaging Inventory Sell Add-ons and New Services/Merchandise to Clients Participate in Training Modules to Update Customer Service Skills, Technical Skills and Print Knowledge Perform other Tasks, Duties, or Functions as Assigned Skills and
Qualifications:
Communicate Effectively with Clients and Team Members.
Ability to effectively promote the products and services of the company.
Thorough knowledge of materials and equipment utilized in the duplicating/print process.
Experience in a printing, finishing and/or customer service position.
Knowledge of the printing industry - specifically AEC, bindery, and finishing is a plus.
Ability to quickly learn new software and procedures.
Time management skills in a fast paced on demand environment.
Able to multi-task while maintaining quality and accuracy.
Excellent customer service skills.
Attention to detail, an eye for color, and a positive attitude.
Compensation:
$20 - $24 Hourly (Dependent on Experience and Qualifications)
Benefits:
ARC offers Comprehensive Medical Coverage, Health, Dental, Vision, 401(k) with a match, ESPP at 15% discount, Flexible Spending Account, Life Insurance, Paid Time Off and an array of Voluntary Benefits.
If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to email protected and use the words Accommodation Request in your subject line.
Recommended Skills Attention To Detail Billing Communication Curiosity Customer Demand Planning Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
The successful candidate is someone who enjoys working in a print environment while building relationships with clients.
The Customer Service Representative will coordinate with clients to create clear order instructions for production associates to process and print to create the desired products.
Visit our careers page to view Life At ARC and to see why employees enjoy working at ARC! https:
//www.
e-arc.
com/careers/ Duties and responsibilities include:
Greet Clients in a Friendly Manner as they Enter the Facility Process In-Person, Phone, Email, Electronic, and Hard Copy Work Orders Make suggestions regarding paper, binding, and other finishing options to meet customer needs.
Assist with Quoting and Billing Print Projects using MFG Software E-mail and/or Call Clients with Questions Regarding Orders when Appropriate Assist Clients in Proof Review & Approval Inform Customers of Unit Prices, Shipping/Delivery Dates, Delays, etc.
Follow-up with Clients in Order to Keep them Informed of the Status of their Projects Refer Questions Regarding Jobs in Progress to the Appropriate Production Manager or Associate Ensure Will Call or Delivery Times are Reasonable and Fit into Production Schedules Work Together with Drivers and Courier Services to Schedule Deliveries Pack and Ship Finished Orders via FedEx, UPS, or USPS Maintain Office Supplies and Packaging Inventory Sell Add-ons and New Services/Merchandise to Clients Participate in Training Modules to Update Customer Service Skills, Technical Skills and Print Knowledge Perform other Tasks, Duties, or Functions as Assigned Skills and
Qualifications:
Communicate Effectively with Clients and Team Members.
Ability to effectively promote the products and services of the company.
Thorough knowledge of materials and equipment utilized in the duplicating/print process.
Experience in a printing, finishing and/or customer service position.
Knowledge of the printing industry - specifically AEC, bindery, and finishing is a plus.
Ability to quickly learn new software and procedures.
Time management skills in a fast paced on demand environment.
Able to multi-task while maintaining quality and accuracy.
Excellent customer service skills.
Attention to detail, an eye for color, and a positive attitude.
Compensation:
$20 - $24 Hourly (Dependent on Experience and Qualifications)
Benefits:
ARC offers Comprehensive Medical Coverage, Health, Dental, Vision, 401(k) with a match, ESPP at 15% discount, Flexible Spending Account, Life Insurance, Paid Time Off and an array of Voluntary Benefits.
If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to email protected and use the words Accommodation Request in your subject line.
Recommended Skills Attention To Detail Billing Communication Curiosity Customer Demand Planning Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
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