Site Support - Tacoma
Company DescriptionStellar Industrial Supply is a privately held, ISO/AS9120-certified premier industrial supplier.
Our specialists, sales force and customer experience managers serve small, medium and large manufacturers; federal, state and local municipalities; and commercial construction companies across the United States.
We have invested in our business to maintain our profitability and stability.
We partner with our customers and suppliers to provide individual products and individualized solutions that help you save costs and boost profit, efficiently and without frustration.
We go onsite to handle purchasing, receiving and delivery; obtain competitive pricing; and manage tools and inventory.
Innovating our solutions, caring about our people, performing as one with our suppliers and customers.
That is how we thrive-acting with authenticity and excellence that improves the customer experience, stakeholder trust, market leadership and value- to benefit all involved.
Job DescriptionStellar believes that each employee can make a significant contribution to our success.
Contributions can be within and outside of assigned responsibilities.
It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.
Job SummaryIt is the responsibility of the Site Support person to provide exceptional service to our customers at the customers appointed place of business.
This includes driving to and from our Tacoma Branch to several customer sites on a weekly basis.
Working with the customer to cover all their customer service needs and resolving any issues that may arise.
Perform front-line analysis and resolution where appropriate.
Maintaining a high level of customer satisfaction always as well as following all customer specific on-site guidelines.
Days will be spent supporting branch operations on-site with the customer, including answering questions about our products, assisting the Solutions team with vending machine operations, being a resource for all other departments, and making sure that our customers have the best experience possible.
Major responsibilities and expectations:
More specifically, it is the responsibility of the Site Support person to:
Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquiries Be the first point of customer contact for general inquiries about orders, scheduling, delivery of product, etc.
Adeptly handle all customer inquiries and requests Accurately enter quotes and orders using ERP system (Prophet 21) Learn, understand, and utilize the automated or semi-automated systems and processes put in place by our Solutions team, including vending machines, wireless warehouse, and other related processes and systems Expedite all open quotes and orders with urgency and accuracy Check on inventory specific to the customer, ensuring that all Min/Max levels and safety stock are adequate Focus on customer specific requirements Act as a liaison between Account Managers, Specialists, Customer Experience Managers and other departments as needed Engage in continual learning of all Stellar service, programs, processes and product offerings Follow all customer guidelines and procedures as it pertains to your position Follow all on-site safety and emergency procedures Stay current on all required training and certifications QualificationsQualifications High school diploma or equivalent 2-3 years of relevant customer service or warehouse related experience Must have a valid drivers license, own transportation, and satisfactory driving record Proficient in MS Office, specifically Outlook and Excel Excellent verbal and written communication skills Ability to connect positively with customers and others Self-motivation and ability to work independently are essential Experience with ERP type computer programs preferred Must be able to lift 25lbs on a consistent basis, and up to 75lbs on occasion Must be able to stand and/or walk up to 8 hours a day, as well as frequently reach out and overhead with arms and hands Positive attitude This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required.
Additional InformationAt Stellar Industrial Supply, we offer market competitive compensation, long term incentives, comprehensive benefits including Medical, Dental, Life, Disability, and 401k with a company match program.
Thank you for considering Stellar Industrial Supply as an employer.
For more information about Stellar Industrial Supply, please visit www.
StellarIndustrial.
com.
Recommended Skills Customer Experience Customer Satisfaction Customer Service Enterprise Resource Planning Medical Emergency Microsoft Office Estimated Salary: $20 to $28 per hour based on qualifications.
Our specialists, sales force and customer experience managers serve small, medium and large manufacturers; federal, state and local municipalities; and commercial construction companies across the United States.
We have invested in our business to maintain our profitability and stability.
We partner with our customers and suppliers to provide individual products and individualized solutions that help you save costs and boost profit, efficiently and without frustration.
We go onsite to handle purchasing, receiving and delivery; obtain competitive pricing; and manage tools and inventory.
Innovating our solutions, caring about our people, performing as one with our suppliers and customers.
That is how we thrive-acting with authenticity and excellence that improves the customer experience, stakeholder trust, market leadership and value- to benefit all involved.
Job DescriptionStellar believes that each employee can make a significant contribution to our success.
Contributions can be within and outside of assigned responsibilities.
It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.
Job SummaryIt is the responsibility of the Site Support person to provide exceptional service to our customers at the customers appointed place of business.
This includes driving to and from our Tacoma Branch to several customer sites on a weekly basis.
Working with the customer to cover all their customer service needs and resolving any issues that may arise.
Perform front-line analysis and resolution where appropriate.
Maintaining a high level of customer satisfaction always as well as following all customer specific on-site guidelines.
Days will be spent supporting branch operations on-site with the customer, including answering questions about our products, assisting the Solutions team with vending machine operations, being a resource for all other departments, and making sure that our customers have the best experience possible.
Major responsibilities and expectations:
More specifically, it is the responsibility of the Site Support person to:
Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquiries Be the first point of customer contact for general inquiries about orders, scheduling, delivery of product, etc.
Adeptly handle all customer inquiries and requests Accurately enter quotes and orders using ERP system (Prophet 21) Learn, understand, and utilize the automated or semi-automated systems and processes put in place by our Solutions team, including vending machines, wireless warehouse, and other related processes and systems Expedite all open quotes and orders with urgency and accuracy Check on inventory specific to the customer, ensuring that all Min/Max levels and safety stock are adequate Focus on customer specific requirements Act as a liaison between Account Managers, Specialists, Customer Experience Managers and other departments as needed Engage in continual learning of all Stellar service, programs, processes and product offerings Follow all customer guidelines and procedures as it pertains to your position Follow all on-site safety and emergency procedures Stay current on all required training and certifications QualificationsQualifications High school diploma or equivalent 2-3 years of relevant customer service or warehouse related experience Must have a valid drivers license, own transportation, and satisfactory driving record Proficient in MS Office, specifically Outlook and Excel Excellent verbal and written communication skills Ability to connect positively with customers and others Self-motivation and ability to work independently are essential Experience with ERP type computer programs preferred Must be able to lift 25lbs on a consistent basis, and up to 75lbs on occasion Must be able to stand and/or walk up to 8 hours a day, as well as frequently reach out and overhead with arms and hands Positive attitude This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required.
Additional InformationAt Stellar Industrial Supply, we offer market competitive compensation, long term incentives, comprehensive benefits including Medical, Dental, Life, Disability, and 401k with a company match program.
Thank you for considering Stellar Industrial Supply as an employer.
For more information about Stellar Industrial Supply, please visit www.
StellarIndustrial.
com.
Recommended Skills Customer Experience Customer Satisfaction Customer Service Enterprise Resource Planning Medical Emergency Microsoft Office Estimated Salary: $20 to $28 per hour based on qualifications.
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